Frequently Asked Questions

On the home page choose your departure city, destination, date and passengers, then press Search. Pick the trip that suits you, fill in the passengers' details, choose your seats and pay online. Your ticket arrives by email.

The ticket is emailed to the address you enter when booking. On the Manage Ticket page, with your ticket number and your details, you can check and print it at any time.

Yes. A ticket bought online on autobus.al is valid and recognised by every operator. If you got your ticket from a travel agency, it must be stamped and signed by the agency, otherwise it is not valid. When you board, give the driver a copy of the ticket.

Yes. On most routes the bus plan appears while you book and you pick a free seat for each passenger. Babies travel without a seat of their own.

Adults are passengers aged 15 and over, children are 6 to 15 and babies are under 6. The price for each is set by the route's operator and shown before you pay.

Your ticket and a valid passport, plus any other document required to cross the border into the country you travel to. Each passenger is responsible for their own documents; if the border authorities refuse entry, the ticket is not refunded.

No. You can buy as a guest with just an email address. With an account you keep your tickets and your details in one place.

No, we sell tickets online only. If you can't book online, you can go to one of our partner agencies across Albania.

Online by debit or credit card (Visa, Mastercard), Apple Pay or Google Pay. After pressing Pay online you go to the secure payment page and then come back to autobus.al.

An administrative fee may apply to online payments. When it does, it is noted under the total in the trip summary before you pay.

Yes. You don't enter your card details on autobus.al: you enter them on the payment processor's page, over an encrypted connection.

While booking, under Contact and billing, tick Invoice to a business and enter the company name and its NIPT. For a foreign company enter its VAT number. The invoice is issued to the company.

Open the Manage Ticket page, enter your ticket number and your details and pay online. An unpaid reservation is held for 60 minutes; after that the system cancels it automatically.

When you pay online, the ticket is cancelled and fully refunded free of charge within 60 minutes of paying, if the trip is more than 72 hours away. After that: within 72 hours of the trip there is no refund; from 72 hours to 5 days before the trip, 50% is refunded or you can change the date for free; more than 5 days before, the full amount is refunded less bank charges, or you change the date for free. The details are in the Terms of Use.

Yes. More than 72 hours before departure the date is changed free of charge. Within 72 hours, a change costs 20% of the ticket price, plus bank charges when paid online.

You can make the permitted changes on the Manage Ticket page. To cancel, or for anything else, call us or write to us from the contact page with your ticket number.

We let you know as soon as possible and tell you the options you have. Your rights in case of cancellation or delay are explained on the Passenger Rights page.

It depends on the route's operator. The number of pieces and the weight allowed are shown in the trip summary before you pay. Keep valuables with you; dangerous, explosive or flammable goods are forbidden.

Your e-ticket has all the trip details: the date, time and place of departure, your seat, your details and the contact details of the operator and of autobus.al. The station and times are also shown in the search results and in the trip summary. Please check that your details are correct and be at the station at the departure time.

Open your agent account for free on the Become Agent page. Once our staff approve it, we email you what you need to start selling. For any question about working with us, contact us.

Deposit funds into the company's bank accounts; the account numbers are in the email you receive when your account is approved (if you can't find it, contact us and we'll send it again). Once the deposit is confirmed, the funds appear in your account in the system. For each ticket sold only the net price is deducted, without your commission. For example: with 100 EUR in your account, selling a 50 EUR ticket with a 5 EUR commission leaves you 55 EUR.

Agencies sell tickets against prepaid funds (FIDO): without a confirmed deposit there are no funds in the account. If you'd rather not deposit, you can pay for each ticket online by card.

The commission is a percentage of the price or a fixed amount, depending on the operator and the route. You see it on every ticket sold, and in detail in the agent panel.

In the agent panel, the right-hand side shows your latest transactions and statistics. All your transactions are under Transactions in the menu.

Yes. A reservation is held for 60 minutes from the moment it is made; if it isn't confirmed in that time, the system cancels it automatically.

An unpaid reservation cancels itself after 60 minutes. For a paid ticket, contact us: cancellations follow the operator's rules and the Terms of Use.

Yes. For every service we issue proper electronic tax invoices. For details, contact our finance department.

Contact us from the contact page. We discuss the terms of working together with you directly.

Yes. Magus Group Albania is a company registered with the QKB and issues proper tax invoices for every service. For details, contact our finance department.

Yes. A reservation is held for 60 minutes; if it isn't confirmed, the system cancels it automatically.